Welcome! You've stepped into Vanguard Citizen Services. This is where imagination presses forward and action keeps pace.We are a creative studio and social-impact organization built to inform, inspire, and equip. Every release moves toward one purpose: helping people connect, create, and live with greater hope.
Hours:
Mon-Fri: 10am-5pm Eastern
Sat: 10am-4pm Eastern
Sun: Closed
© 2025 Vanguard Citizen Services. All rights reserved.
Last updated 24 June 20251. Digital products
All e-books, audio files, PDFs, and other downloads are final sale.If a file link fails or the content is corrupted, contact us within seven calendar days. We will resend the file at no extra cost.Duplicate purchases made within twenty-four hours may be credited after you provide both receipts.2. Physical merchandise
Eligible items include T-shirts, prints, and other branded goods sold through links on our store page.We accept refunds or exchanges only on unused, unworn, and unwashed items returned within fourteen days of confirmed delivery.You pay the return shipping. We recommend tracked mail; we do not issue refunds on lost return parcels.Once we receive and inspect the item we will issue a refund to your original payment method or send the replacement. Processing may take up to thirty days from the date we receive the return.3. Start a return or exchange
First, Visit https://vcscitizen.org/#contact, Type “Return or Exchange” for the subject, Include your order number, the item name, and the reason for return within the message box. We will reply within three business days with a return authorization and shipping address.No return will be accepted without prior authorization.4. Non-returnable items
Gift cards or download codes
Any merchandise marked “final run” or “clearance” at checkout
Items damaged through misuse, washing, or alteration5. Shipping errors or damaged goodsIf your order arrives with printing errors or is damaged in transit, contact us within seven calendar days. Attach clear photographs of the package and the item. We will cover replacement or refund costs for verified defects.6. QuestionsReach us anytime through our contact form.
Our Legend
In May 2024 four friends named Kona, Quincy, Jimmy, and Joe opened a late-night gaming call and forged an oath. What began as a plan for a live-action role-playing guild grew into something larger: a studio where fiction fuels real-world change. We named the venture Vanguard Citizen Services and took our place as the Vanguard Knights. By July 2024, we had drafted the first campaign inside a new universe, The Sozo Protocol, and set our sights on work that reaches far beyond the screen.
Our Purpose
We braid stories, systems, products, and community outreach into one engine of progress. Every release must pass a single test: does it help people think wider, live stronger, and hope deeper?
Core Values
Mind – Insight before impulse
We study until knowledge becomes wisdom and guides every strike.Body – Discipline in motion
We train the craft daily, knowing mastery lives in steady hands and practiced habits.Spirit – Courage that lifts others
We meet each obstacle with hope and invite the world to climb with us.
You now stand at the gate. Read the first chapter, share an idea, or present a challenge that needs new eyes. The order of the Vanguard Knights welcomes worthy allies.
Contact the Vanguard Knights
We stand ready to listen and respond with purpose. Use the message form below to open dialogue.
Why a form, not a phone line
Thoughtful work demands focus. The form ensure we dedicate the time we owe to mission-critical craft. Send us the details once, and we return with a clear, measured answer.
Last updated 24 June 2025
These Terms of Service (“Terms”) govern your access to and use of the website located at vcscitizen.org and any sub-domains that point to it (collectively, the “Site”). By visiting or using the Site you agree to be bound by these Terms and by our Privacy Policy. If you do not accept every condition, do not use the Site.1. Who we areVanguard Citizen Services (“VCS,” “we,” “our,” “us”) is a Kentucky sole proprietorship that operates creative and service projects including books, podcasts, games, and the Vix tech-guidance arm.2. Ownership and licenseAll text, graphics, logos, audio clips, digital downloads, and other content on the Site are the property of VCS or its content partners and are protected by United States and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and display the Site for personal, non-commercial use. Any other use, including reproduction, distribution, modification, or reverse engineering, requires prior written permission from VCS.3. Acceptable useYou agree not to
• break or attempt to break Site security or gain unauthorized access to any network or data,
• upload or transmit viruses or other malicious code,
• use the Site to harass, defame, or infringe on the rights of others,
• scrape, mine, or index the Site’s content in bulk without written consent.We may block or terminate access to anyone who violates these rules.4. User contentIf you post comments, submit forms, or send other material to us through the Site (“User Content”), you grant VCS a perpetual, worldwide, royalty-free license to use, display, and reproduce that content for Site operation and promotion. You represent that you own or have rights to any User Content you submit and that it does not violate another party’s rights or any law.5.Links to third-party sitesThe Site may contain links to external websites. VCS does not control or endorse the content or policies of those sites and is not responsible for any damage or loss that may arise from your use of them. Access third-party sites at your own risk.6. DisclaimersThe Site and all content are provided “as is” and “as available.” VCS makes no warranties, express or implied, regarding accuracy, reliability, or availability. We do not warrant that the Site will be error-free or uninterrupted.7. Limitation of liabilityTo the fullest extent permitted by law, VCS and its owners, partners, and agents will not be liable for any indirect, incidental, special, or punitive damages arising from or related to your use of the Site. Our total liability for any claim will not exceed one hundred United States dollars.8. IndemnificationYou agree to defend, indemnify, and hold harmless VCS and its owners, partners, and agents from any claim, damage, or expense (including legal fees) arising out of your violation of these Terms or your misuse of the Site.9. Governing law and venueThese Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Kentucky. You consent to personal jurisdiction and venue in those courts.10. Changes to these TermsWe may revise these Terms at any time. The “Last updated” date reflects the most recent version. Continued use of the Site after a revision means you accept the updated Terms.11. ContactFor any question or request, use the secure form at vcscitizen.org/contact.
Last updated 24 June 2025
Vanguard Citizen Services (“VCS,” “we,” “our,” “us”) operates vcscitizen.org and its sub-domains (“the Site”). This notice explains how we collect, use, and protect your information when you visit or interact with the Site.1. Information we collect
• Contact details – name, email, and optional phone, supplied through our secure inquiry or booking forms.
• Service data – session tier requested and notes you share so we can prepare for Vix tech guidance.
• Technical data – browser type, pages visited, and time on page, gathered with Plausible Analytics (cookie-free).
• Payment data – last four digits and transaction ID, processed by Stripe or PayPal and never stored on our servers.We do not knowingly collect sensitive personal data unless you choose to provide it.2. Why we collect it
• Respond to inquiries and manually schedule service sessions.
• Deliver digital content you request.
• Improve Site performance and security.
• Send service updates or marketing only when you opt in.
• Meet legal and accounting obligations.3. How we store and secure data
• All traffic is encrypted with HTTPS.
• Form submissions live in an encrypted database with role-based access.
• Administrator accounts require two-factor authentication.
• Encrypted backups are purged after thirty days.
• Access logs are reviewed at least once per quarter.4. Sharing with third partiesWe share data only with providers that help run our business. Each partner must keep your information confidential and use it solely for the agreed purpose.
• Stripe or PayPal – payment processing.
• Plausible Analytics – aggregate, cookie-free traffic metrics.
• Email delivery service – transactional and opted-in messages.We never sell or rent your information.5. Cookies and tracking
• A Cloudflare security cookie protects the Site.
• Embedded media such as YouTube or Spotify may set their own cookies when you press Play.
• We use no marketing or profiling cookies. You may block cookies in your browser settings, though embedded media may stop working.6. Data retention
• Inquiry records – twenty-four months.
• Service records and invoices – seven years for tax compliance.
• Analytics logs – twenty-five months in aggregate form.
• We delete or anonymize data after these periods unless law requires longer storage.7. Your choices and rightsWhere local law allows, you may:
• Request a copy of your personal data.
• Correct inaccurate data.
• Ask us to delete your data or restrict processing.
• Object to marketing messages.
• Request data portability.Submit requests through the secure contact form linked below. We respond within thirty days.8. Children’s privacyThe Site is not directed to children under thirteen. If we discover we have collected data from a child, we delete it promptly.9. International transfersWe store and process data in the United States. By using the Site from another country you consent to that transfer.10. Changes to this policyWe may update this policy as our services evolve. The “Last updated” date shows the current version. Significant changes will be announced on the Site.11. ContactUse the secure form at vcscitizen.org/contact for any privacy question or request.
At Vanguard Citizen Services, every project is crafted to spark hope, connect communities, and challenge the world to dream bigger. Explore what we’re building now.
